Webstores Managed

• Supported Label, Third Party, and D2C E-Commerce production teams with the development, configuration, product set-up and launch of artist webstores, merchandising the store and managing promotions

• Liaised between label and central services (D2C, merch, warehouse, and customer service teams)

• Responsible for new store launches and back-end site builds

• Responsible for launch of new music releases: works with 3rd party and label partners to upload music, enter metadata, and launch music release online for pre-order and purchase

• Managed stock and back orders

• Provided ongoing sales reporting and analysis

• Managed the platform to improve the fan experience, including identifying defects, user flow improvements, and new e-commerce features

• Created and implemented new client ticketing sites

• Responsible for box office communication(s) on day of show

• Set and met specific deadlines with regards to ticketing campaigns

• Coordinated logistics with tour crew/on site concierge to create seamless experience for the fan

• Created and maintained daily lists of customer data for use by the artist management and fulfillment department

• Managed all label ticket bundle programs and executed with key partners (Live Nation/Ticket Master, AEG/AXS, Ticket Fly)

Artist Arena

AFI

Alice In Chains

Blondie

David Bowie

Boyce Avenue

Broken Lizard

Coheed and Cambria

D'Angelo

Highly Suspect

Jon Bellion

Keith Richards

Logic

Milan Records

New Order

RHINO Records Store

Shawn Mendes

The Police

TOTO

Visionary Music Group

Warner Music Megastore